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South Africa

Technician: Helpdesk

Company Mustek Limited
Reference # Technician: Helpdesk
Published 22/07/2021
Contract Type Permanent
Salary Market Related
Location Midrand, Gauteng, South Africa
Introduction
The Technician is responsible for assisting clients with first line support, logging of field support tickets, ordering parts for multinational repairs, returning parts and quoting for onsite repairs.
Job Functions Technical
Industries ICT - Information & Communications Technology
Specification
•Maintain the abandoned call rate below 8%
•Close 100% of all customer queries
•Accurately log all field support tickets
•Generate quotes
•Close all multinational tickets
Requirements
Qualifications and Experience:

•Grade 12
•CompTIA A+ (N+ will be an advantage)
•Qualifications on multinational products will be of an advantage
•3 years technical repairs experience
•1 year technical helpdesk experience

Skills and Knowledge:

•Excellent communications skills and customer care
•Attention to detail
•Good problem-solving skills
•Technical troubleshooting and ability to diagnose and correct problems on the phone, team viewer and email

Job Closing Date 27/07/2021
   
   
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Last Updated: 28 days ago [21.06.02.21]
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