South Africa

BI Customer Care Outbound Consultant

Company Telesure Investment Holdings
Reference # BICCS
Published 12/11/2021
Contract Type Permanent
Salary Market Related
Location Fourways, Gauteng, South Africa
The Commercial Customer Care Consultant contributes to the organisation’s goals by servicing & retaining customers/brokers through handling all inbound, outbound & email requests. These customer/broker requests are related to policy amendments, enquiries, complaints, policy reviews and cancellation requests. In contribution to the Business Insurance and Telesure strategy, the role will strategically contribute to retention of customers, improved customer service and effective management of policies, thereby improving premium collection and overall profitability
Job Functions Call Centre
Industries Insurance
o Outbound focused
o Explain alternative solutions to the customer and influence the customer to retain their business
o Convince Customers to re-activate their existing policies
o Articulate the customer needs in the customer's business language and business context.
o Consistently achieves results, even under tough circumstances
o maintains productivity and a positive attitude.
oApply understanding of the business environment and objectives to develop solutions
Grade 12 (Standard 10) with University Entrance (NQF4)
RE compliance.
FAIS Qualification
3 or more years Contact Centre Experience (Essential);
1 year Retention experience (Essential);
1 year Short Term Insurance experience (Essential);
Experience in Commercial Insurance (Advantageous
Job Closing Date 26/11/2021
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Last Updated: 30-6-2021 []
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