South Africa

Recoveries Insured Consultant

Company Telesure Investment Holdings
Reference # RC/2021/10/06
Published 17/11/2021
Contract Type Permanent
Salary Market Related
Location Fourways, Gauteng, South Africa
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial long and short term insurance providers. Our portfolio includes South Africa’s most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health insurance, provident fund and group life administration. Hippo is South Africa's first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. We’re pioneers with a hunger for the best, bringing customer-focused
innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits.

To recover damages from the insured third parties following losses suffered by the customers and negotiate the reduction of claims cost and retention of the customers.
Job Functions Administration,Legal
Industries Insurance
Settlement Negotiation
Utilising your expertise to successfully negotiate the appropriate settlement with third party insurers/representatives in accordance with the relevant law and standard operating procedures and make relevant recommendations to senior colleague(s).

Payment Management
Effectively manage payments from third party insurers/representatives.

Investigation and Analysis
Identify, gather relevant information, analyse and Investigate the merits of the claims in accordance with standard operating procedures and regulatory laws.
Determine and decide the feasibility of the on-going recovery process, after assessment of various factors, in order to reduce all costs related to the recovery.

Customer Management
Manage short term insurance customer (policy holder) relationships and expectations by using relevant operating system(s). Review, verify and update the customer claims in accordance with standard operating procedures.
Ensure that upon successful recovery that customer excesses are refunded timeously and in accordance with standard operating procedures.

Document Preparation
Prepare an appropriate letter of demand to the third party insurers/ representatives in accordance with the standard operating procedure. Produce accurate evidentiary reports for submission to third parties.

Respond to routine requests using form letters or emails and to more unusual requests by editing templates to create customized responses.

Continuous Development
Ensure up-to-date knowledge of company products, systems and procedures. Develop and maintain an understanding of relevant external regulation, and industry best practices through ongoing education.

Understand and manage SLA timeframes and legislative prescriptive timeframes with the third party insurers/ representatives and act timeously to resolve problems.

Work Scheduling and Allocation
Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.
General Education
A LLB degree or a Diploma in the legal field (Essential)

General Experience
2-3 years legal recoveries experience (Essential);
Experience in the short term insurance environment (Advantageous)

SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered
Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this
role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.
Job Closing Date 01/12/2021
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Last Updated: 30-6-2021 []
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