South Africa

Assessment Administrator

Company Milpark Education (Pty) Ltd
Reference # AssessAdmin_061021
Published 06/10/2021
Contract Type Permanent
Salary Market Related
Location Cape Town, Western Cape, South Africa
The Company

Milpark Education is a registered Private Higher Education Institution offering business management education that focuses on the areas of management and leadership, financial planning and insurance, and banking across South Africa and in other parts of Africa.

Milpark offers full-time, part-time and distance learning Higher Education (HE) and Further Education and Training (FET) qualifications, as well as career-focused short courses. The higher education qualifications offered start at NQF level 5, extend into levels 6 and 7, and culminate in the Master of Business Administration (MBA) at NQF level 8. Our short-term qualifications cover the spectrum from NQF level 5 through to NQF level 7.

Milpark Education has been rated as the Number One Private Provider of the MBA degree and was placed fifth in the overall rankings of accredited Educations in the 2012 PMR.africa national survey on accredited Educations offering MBA/MBL degrees in South Africa.

Milpark’s Values
The Milpark culture is based on 5 core values:
•We focus on providing quality education to our students
• We focus on our excellent customer service
•We work together with integrity and respect
•We take personal accountability and responsibility
•We create value for our stakeholders through innovation and operational excellence

The Position
The position of Assessment Administrator is purely an administrative function within the Student Processing Department. The role assumes the responsibility for ensuring that the formative and summative student assessments are timeously and accurately processed for publishing of student results, as well as to ensure that high standards of service delivery are maintained at both client and contractor level.
(NB: The Assessment Administrator role does not pertain to the marking and moderation of student assessments, which is exclusively an academic department function.)

Job Functions Academic,Administration
Industries Academic,Admin, Office & Support

Administration and support for the assessment processes
•To assist with the administration and support functions of assessment results processing, including the coordination of markers and moderators in conjunction with the academic departments for all public and
Learnership programmes.

Good relationships with clients, contractors, and colleagues
•To uphold good relationships with our clients and contractors, including markers and moderators and Milpark colleagues.
•To ensure that no complaints regarding service or performance are received from clients and students.
•Ensure that internal and external client concerns are addressed timeously.
•Ensure that the appropriate communication and documenting of concerns and queries takes place in order to facilitate workflow between departments.

Accurate processing of results
•Ensure that all deadlines pertaining to release of results are adhered to according to the Processing planner/critical dates and timetables.
•Ensure that all students’ results are captured accurately and correctly as documented in the Assessment Processing Guide. Assist with compiling of assessment reports as and when required.
•Ensure that prescribed processes and procedures, including that of marking and moderation, as documented in the Assessment Processing Guide are followed for accurate production of all results related
documentation and presentation to the results committee for sign-off.
•Ensure that all results related queries are followed up timeously and resolved prior to release of results.
•Ensure that all documentation provided to academic departments for further action is presented accurately and according to prescribed procedure.
•Ensure that quality checks are done before and after release of results.

Office Administration
•Ensure that correct examination registers are generated and provided to Student Delivery Department (Logistics) as per the schedule provided.
•Assist with all aspects of the department as and when required e.g. registration processing, archive filing, telephonic enquiries, graduation assistance, etc
•Assist with all aspects of the business when required e.g. SSD assistance, reception assistance, logistics, etc.
•Ensure solid knowledge and understanding of academic and administrative policies and procedures relating to assessment processing.
•Ensure all formative assessments are packed and ready to be sent for offsite scanning preferably before release of results according to deadlines on the Processing planner
•General Office Administration including:
oWeekly Reports

•The Assessment Administrators should be passionate about Milpark and its Services
•The Milpark set of Values should be prevalent in all conduct by the Assessment Administrator
•The Assessment Administrators should be committed to continuous self-improvement
•The Assessment Administrator should take ownership for the modules managed and ensure all tasks ae complete within the timeframes allocated.

Education & Experience Requirements
•Minimum Matric (a tertiary qualification will be considered beneficial)
•Minimum of 5 years’ solid administration experience (Knowledge of Milpark Student Admin Management system considered beneficial)
•Proven experience working in a processing or deadline driven environment.
•Proven experience in working as part of a Team.
•Intermediate computer literacy especially in Microsoft Office programmes (Word and Excel).

Desired Behavioural competencies
•Ability to work in a pressurised, and very process driven environment
•Ability to adhere to multiple deadlines.
•Ability to improvise and adapt to change.
•Organisational ability. i.e. plan and multitask within a busy and fast paced environment.
•Attention to detail and accuracy.
•Self-motivation, goal-oriented and problem-solving ability.
•Excellent time management ability.
•Excellent written and verbal communication skills.
•Ability to participate in and contribute meaningfully towards the team environment.
•Good telephone etiquette and customer skills.

By submitting your personal information and application you hereby confirm:
-That you have no objection to us reviewing and processing any personal information provided in the course of your application, as well as any information that you have provided in support of your application.
-That you have no objection to us retaining your personal information in our database for future employment opportunities that might arise. If you would prefer that we do not keep your CV in this manner, please
feel free to contact us at [email protected] .

Should you wish to apply via an alternative channel, you may do so by sending your:
application to us via email at [email protected] Please note that your application will only be accepted if the following conditions are met:
-The subject line contains the vacancy reference number as indicated in the advertisement.
-Your email includes your full name, surname and contact details.
-Your CV is attached in pdf. format.
-Applications sent to other email addresses belonging to Milpark will not be considered.

Preference will be given to applicants from designated groups, and appointments will be made in line with our EE requirements.

Job Closing Date 13/10/2021
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Last Updated: 16-3-2022 []
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