|Company||Blue Label Distribution|
|Location||Cape Town, Western Cape, South Africa|
At Blue Label Distribution, our brand philosophy is that we can create and distribute anything that is able to be digitized. Our Blu-approved brand is the face of our service offering and is underpinned by a world-class technology platform for both online and offline commerce. With a point of sale network of approximately 150 000 devices, we provide a distribution footprint across all income groups. 85% of our income comes from merchants in the informal sector
The Regional Sales Support leads the penetration of the main market within the region via the Hub-and-Spoke model by actively sourcing profitable and sustainable 3rd parties to operate as hub traders to Blue Label Distribution and servicing them. Lending overall support to the Learner Team assigned to the area.
Manage, in partnership with the hub, the activation of the hub whilst assisting with establishing processes and controls within the hub to ensure ongoing sustainability and profitability.
Perform regular sales and service support visits to the hub to drive:
Ongoing operational excellence within the hub
Opportunities to grow the customer base and / or growth within existing customers
Assist in servicing downstream merchants
Launch of new products
Strong governance adherence (through a market audit process)
Serve as the ‘escalation point’ for merchants or downstream customers who have not had technical or commercial queries resolved.
Regular follow up and support with all technical issues.
Ensure that correct and timeous information is shared with the Hub Management
Manage all aspects of the budget throughout the project when assigning a new hub
Adhere to selection criteria for the hub and drive profitability
Training & Development
Provides training to the hub and its personnel to equip them with the necessary knowledge to provide a support service to their downstream market:
Product (including starter packs) and device knowledge, and
Foundational business practices (i.e. KPI management, reporting usage, customer service)
Governance around RICA processes
Full process training on all aspect of business operation within Blue Label; including how to log a call, device swop etc.
Report training and how to interpret said reports
Business Development & Growth
Provides guidelines to the hub in how to identify potential downstream customers from an existing customer base, as well as on the process of performing a prospecting function to identify new customers that are not currently associated with the hub
Drive individual performance to achieve stretch goals and targets
Build customer growth by displaying a clear understanding
Drive Learner performance in line with standards and processes set.
Support Learners with all operational aspects in line with set processes.
Drives improvement of service levels in assigned area through Learners' service activities.
Ensures Learners' compliance in terms of call planners and execution against set call planners.
Establishment of organizational structure with in the business unit, delegation of tasks and accountabilities.
Monitor and evaluate performance reviews.
Ensure competency of staff, and be sure to follow up on disciplinary matters.
Make sure staff are motivated and working satisfactorily.
Maintain time and attendance records of staff.
Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance.
Facilitate coordination and communication between support functions.
Plans and Aligns
Optimizes Work Processes
Planning and Organizing
Policy and procedures
Data Collection and Analysis
Post Graduate qualification in related field of study
Minimum 5 years’ experience in Client Relationship Management role
Experience of general supervision of more junior staff (7 to 12 months)
|Job Closing Date||26/11/2021|