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South Africa

Customer Sales Consultant x2

Company Glocell Retail Solutions
Reference # B170
Published 18/11/2021
Contract Type Permanent
Salary Market Related
Location Johannesburg, Gauteng, South Africa
Introduction
We are a JSE-listed company that sells innovative technology for mobile commerce to emerging markets in South Africa and abroad. Our users are rich, poor, urban and rural, and we allow them all to interact and transact on an equal footing. We reach them by using both physical and virtual distribution channels. We target many of our services at people who do not have easy access to bank accounts, and we allow them the convenience of being able to transact where and when they want to. Our good reputation is our license to operate
Job Functions Sales
Industries Telecommunications
Specification
Responsible for servicing existing customers, identifying new customers and following up on all leads.
Requirements
RESPONSIBILITIES

Sales and Revenue Targets
Ensure all, customer acquisition, retention and revenue targets within your territory are achieved.
Grow starter pack sales, connections and activations
Grow existing customer base revenues through wider product mix per the business’ innovation pipeline.
Maintain and grow key relationships within the merchants and their key downstream base.

Business Development and Growth
Cold Calling – Ensure that at least 1 sales appointment is made per day with prospects to grow the business.
Active pursuit of customer leads generated with the group of our partners companies.
Ensure that all existing clients are visited strictly according to call schedule
Sales call planning and execution, in adherence with call duration by customer.
Execution of instore activities, point of sale material and promotional activities per the business calendar.

Customer Retention
Professional account management including monthly customer account reviews.
Provide performance insights to customer including sales volumes, connections, activations, base growth and customer statement.
Engage with business analyst and customer interaction centre to develop a comprehensive account review by customer.
Ensure Customer retention targets are met

Customer Activations
Stimulate starter pack sales by planning and executing effective activations to:
- Create consumer awareness
- New starter pack sales and connections
Consumer activations should be executed on a monthly basis
Establish and maintain strong business relationship with networks sales and marketing teams in your territory
Enlist support of your local network teams to plan and execute effective consumer activations

RICA Activity
Conduct RICA training of your customers and their base of merchants
Maintain a close working relationship with the business analyst to monitor RICA activity at every customer in order to meet connections and activations targets

Administration
Ensure sales administration is up to date at all times
Sales call plans are completed timeously
Sales and market surveys are executed as required by business from time to time

Self-Management
Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
Demonstrate consistent application of internal procedures
Plan and prioritise, demonstrating abilities to manage competing demands
Demonstrate abilities to anticipate and manage change
Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

BEHAVIORAL COMPETENCIES

Customer Focus
Communicates Effectively
Ensures Accountability
Plans and Aligns
Interpersonal Savvy
Being Resilient
Tech Savvy
Collaborates
Situational Adaptability
Directs Work
Manages Conflict
Action Oriented

SKILLS

Verbal Communication
Computer Skills
Sales Planning and Coordination
Account/Client Management
Action Planning
Planning and Organizing
Commercial Acumen
Customer System Operation
Customer Service Delivery

EDUCATION

Matric
Relevant tertiary qualification

EXPERIENCE

Minimum of 2 years marketing and sales experience
Job Closing Date 28/11/2021
   
   
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Last Updated: 30-6-2021 [21.06.02.21]
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