South Africa

Jupidex: Customer Support Representative (Pietermaritzburg)

Company Jupidex
Reference # Jupidex: Customer Support Representative (Pietermaritzburg)
Published 16/11/2021
Contract Type Permanent
Salary Market Related
Location Pietermaritzburg, KwaZulu-Natal, South Africa
Jupidex (Pty) Ltd, which forms part of the Plennegy Group, is a market leader in Southern Africa regarding the distribution and service of high quality equipment for Soil Preparation, Seeding, Spreading, Hay & Forage and Spraying. Founded in 1999, originally trading as Kverneland South Africa, the Head Office still remains in Pietermaritzburg in the heart of the KwaZulu-Natal Midlands. With world renowned brands such as Kverneland, McHale, Alpler, Dondi, Celikel, AgriSpread and Andreoli it emphasizes the passion Jupidex has for distributing the best Agricultural products in Southern Africa.
With extremely knowledgeable Sales Specialists and Product Managers supported by Jupidex branches and our extensive dealer networks, Jupidex makes it their goal to provide a professional service to the farmers in Southern Africa.
Job Functions Advisory,Support
Industries Agriculture
1.1.Technical support to dealers
1.1.1.Supporting dealers with technical issues that might arise from time to time.
1.1.2.Dealer visits to maintain and share product knowledge.
1.1.3.Deal with warrantee issues.
1.1.4.After sale support in and out of warrantee.
1.2.Spare parts marketing
1.2.1.Marketing of spare parts to dealers.
1.2.2.Maintaining dealer stock levels.
1.2.3.Recommending spares and critical spare parts.
1.2.4.Increase spare part sales through workshops.

1.3.Training to Dealer and Jupidex personnel
1.3.1.Arrange, manage, and conduct training to dealers and Jupidex personnel.
1.3.2.Assure that training is accurate and relevant.

1.4.Attending demo/farmer days
1.4.1.Promoting spare sales on demo days.
1.4.2.Liaison with customers and selling of new machines.
1.4.3.Promoting the Jupidex brand.
1.5.Commissioning new machines.
1.5.1.Assist dealers and product leads to commission new machines.
Post Matric Certificate (Essential)
Diploma in Agriculture (Essential)
NQF L6 - First Degrees / Higher Diplomas (Essential)
Bachelor of Commerce in Marketing
BCom Marketing Management
NQF L7 - Higher Degrees / Professional Qualifications
Bachelor of Commerce in Business Management
Bachelor of Commerce in Business Managem
NQF L7 - Higher Degrees / Professional Qualifications
Bachelor of Commerce in Agriculture

On The Job Training (Essential)
UNDEF - Undefined (Essential)
Basic Computer Skills (Essential)
UNDEF - Undefined (Essential)
Occupational Health and Safety (Essential)
UNDEF - Undefined (Essential)

Computer Skills
Language Skills

High Level of product application Knowledge - 0 year (Essential)
Job Closing Date 07/12/2021
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Last Updated: 30-6-2021 []
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