|Location||Isando, Gauteng, South Africa|
Core purpose of the role
To maintain the segment's administration to enhance the collection process of the team.
Key deliverables and outputs
•Timeous distribution of statements and invoices to customers.
•Check that supporting documents align to invoices.
•Monitor credit limits in comparison to exposure and review where necessary.
•Liaise with customers in arrears according to payment terms.
•Liaise with customers on short payments and resolve any issues/queries.
•Investigate and timeously resolve queries raised by customers.
•Follow up with Customer Care and provide timeous feedback to the customer.
•Obtain customer commitment on payment.
•Clear account as soon payment has been received.
•Escalate to Supervisor if no payment commitment is received from customer.
•Where legal action is required, prepare legal file timeously according the legal process.
Arrears Status Report
•Compile arrears vs payment report on all overdues on ledger by 10th of the month.
•Calculate arrears percentage on ledger and discuss with supervisor.
•Top 20 overdue customers must be listed with a reason for arrears and submit to Supervisor as per deadline.
•All telephonic arrangements/queries to be followed up by email to customer.
•All customer discussions are kept current on NOTEPAD.
•All customer information is kept current on CDBMAIN.
•Invite relevant Key Accounts Manager to meeting.
•Meeting agenda prepared for visit.
•Gather Excel downloaded statements, invoices and relevant documentation for meeting.
•Escalate all unresolved issues to Supervisor.
•Distribute meeting minutes after meeting to all parties involved.
•Follow the direct billing process to collect outstanding monies as quickly as possible (all interactions with customer to be logged
•Provide collection figure for the month to Direct Billing Supervisor by 3rd day of the month.
•List of accounts to be handed over to reach supervisor as per weekly target set.
•Valid driver’s license
•Credit management certificate
•Minimum 2 - 4 years Credit Control Experience
|Job Closing Date||26/11/2021|