South Africa

Administrator: ILA Client Services

Company Assupol Life
Reference # AILACS
Published 19/11/2021
Contract Type Permanent
Salary Market Related
Location Menlyn, Gauteng, South Africa
To ensure the professional processing of clients requests
Job Functions Administration
Industries Insurance
1.Attend to client queries
•Confirm documents have been received for loan applications; amendments; changes to beneficiaries; noting of cessions; payment method change; broker notes or cancellation enquiries (TCF)
2.Process changes to payment methods; personal and contact details and beneficiaries
•Validate clients personal information (TCF)
•Update changes on the system (changes to debit order; or to PERSAL) (TCF)
•Update changes to personal and contact details (TCF)
•Update changes to beneficiaries (TCF)
•Make notes on the system (TCF)
3.Process amendments to policies
•Validate clients personal information (TCF)
•Capture amendment on the system (Future wealth) eg. Increase/decrease term; adding/removal of assured lives (TCF)
•Print out policy and refer to Actuarial department and New business department if underwriting is required (TCF)
•Make notes on system once approval has been received (TCF)
•Send to MSSI for commission payments (TCF)
4.Process cancellations
•Validate client personal information (TCF)
•Retirement: (TCF)
- Check values on the system
-Process the cancellation and refer to the Actuarial department
-Suspend premium payment
-Process payment if value is less than minimum required by SARS
-Activate paid up status if the value exceeds the minimum required by SARS
-Inform the client and make notes on the system
•Surrender (TCF)
-Check values on the system
-Cancel the policy
-Submit documents to Supervisor for payment
•Surrender (TCF)
•Single Premium (TCF)
-Check if there was any partial surrender within the first 5 years
-Inform the client the request cannot be processed if there was a partial surrender
-Process request and submit for payment if there was no partial surrender
•Single Premium (TCF)Policies without values
-Process the cancellation
•Make notes on the system
5.Re-in state policies
•Validate clients personal information (TCF)
•Check policy type (TCF)
•Refer to new business for medical if there is life cover and waivers (TCF)
•Process re-instatement if it is within the allowed period (TCF)
•Make notes on the system (TCF)
6.Process cessions
•Validate clients personal information (TCF)
•Note cession according to the bank request (TCF)
•Inform the bank and the client in writing (TCF)
•Make notes on the system (TCF)
7.Process Loan Application
•Validate clients personal information and loan status (TCF)
•Check documents and that the loan contract is signed correctly (TCF)
•Capture the loan application on the system, the loan amount; repayment terms and premium (TCF)
•Submit to Supervisor for payment (TCF)
•Make notes on the system (TCF)

•RE 5 (Advantage)
•60 or 120 credits on NQF level 5 Wealth Management (Advantage)

•3 Years’ experience in client services administration
Job Closing Date 03/12/2021
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Last Updated: 30-6-2021 []
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