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South Africa

Branch Manager II

Company Salvage Management and Disposals (SMD)
Reference # SMDSS#PLK
Published 22/11/2021
Contract Type Permanent
Location Polokwane / Pietersburg, Limpopo, South Africa
Introduction
Overview: Job purpose and deliverables


Core purpose of the role

The core purpose of the Branch Manager is to effectively manage the operations and employees of the branch as to ensure excellent customer service internally and externally is delivered, resulting in optimal recovery ratios being achieved of auctioned off vehicles. The incumbent must be able to analyse dashboards and statistics to translate into daily action plans in line with sales and operational requirements of the branch. Ensure that theft to stock and damages are minimal to the branch operation, with zero health and safety issues. Ensure the excellent running of an auction which will translate into the desired targets of the overall business strategy. Maintain excellent customer service levels at the branch, ensuring that the desired client base is achieved and maintained.

Job Functions Management
Industries Automotive
Specification
Key deliverables and outputs

Operational Management
•Ensure that the branch operations are well organised, runs smoothly as to offer excellent internal and external customer service
•Stock is to be well-maintained with no additional damages or theft to the stock
•Manage the stock of the branch and ensure that all checklists with detailed information required are accurately completed
•Ensure that all stock received has accompanying images completed on the 360 visual application system, allocated parts are removed and safely secured, and that all requirements match the completed checklist
•All stock is accurately captured into the SMD Operating System accurately and correctly
•Stock is correctly placed in the designated areas

Strategic Implementation
•Through the investigation and understanding of Business Information, via dashboards and reports, properly analyse this information as to implement action plans in line with meeting the agreed upon strategy from within the Business
•Analyse data from some of the below mentioned reports to manage, and implement action plans accordingly
oOutstanding 360 visual transactions
oParts to be removed from vehicles
oAsset types captured
oInter-warehouse movements
oChecklists completed
oYard Space

Sales Management
•Manage and oversee all auction preparation and delivery, as to ensure that the online and branch auctions are checked, verified and limited complaints are received through audit
•Ensure that the starting ratios of vehicles is kept to the highest agreed upon level to generate high recovery ratios
•Manage all sales recoveries and sales cancellations as to meet the required targets
•Implement the required practice to ensure that all auctions meet the required standard of excellence and escalate any issues for action
•Upon poor auction roll out practices being identified, immediately take a proactive approach in solving the root problem and applying preventative measures
•The incumbent will be measured on the success of the recovery ratios and sales cancellations in line with the Business Strategy
•Timeously attend to all customer queries as to bring about an income generating resolution

Key deliverables and outputs

Operational Management
•Ensure that the branch operations are well organised, runs smoothly as to offer excellent internal and external customer service
•Stock is to be well-maintained with no additional damages or theft to the stock
•Manage the stock of the branch and ensure that all checklists with detailed information required are accurately completed
•Ensure that all stock received has accompanying images completed on the 360 visual application system, allocated parts are removed and safely secured, and that all requirements match the completed checklist
•All stock is accurately captured into the SMD Operating System accurately and correctly
•Stock is correctly placed in the designated areas

Strategic Implementation
•Through the investigation and understanding of Business Information, via dashboards and reports, properly analyse this information as to implement action plans in line with meeting the agreed upon strategy from within the Business
•Analyse data from some of the below mentioned reports to manage, and implement action plans accordingly
oOutstanding 360 visual transactions
oParts to be removed from vehicles
oAsset types captured
oInter-warehouse movements
oChecklists completed
oYard Space

Sales Management
•Manage and oversee all auction preparation and delivery, as to ensure that the online and branch auctions are checked, verified and limited complaints are received through audit
•Ensure that the starting ratios of vehicles is kept to the highest agreed upon level to generate high recovery ratios
•Manage all sales recoveries and sales cancellations as to meet the required targets
•Implement the required practice to ensure that all auctions meet the required standard of excellence and escalate any issues for action
•Upon poor auction roll out practices being identified, immediately take a proactive approach in solving the root problem and applying preventative measures
•The incumbent will be measured on the success of the recovery ratios and sales cancellations in line with the Business Strategy
•Timeously attend to all customer queries as to bring about an income generating resolution
















Requirements

Academic qualifications



Essential:
•Matric Certificate
•Business Management / Related Tertiary Education
•Forklift Drivers Licence
•Drivers Licence


Advantageous:

•MIBCO Bargaining Council
•Vehicle Codes and Description

Note:
•Valid Driver’s license, Valid Forklift Drivers Licence, RSA Identification
•No Criminal Record
Work experience



Essential:
•3 – 5 years in management ideally in a Warehousing / Construction Environment
•At ease to work in an external environment in weathered, hot / cold environment
•Not afraid to take an active role and get their “hands dirty” on the ground work
•Proven track record of driving sales and operations. Able to pull diverse teams together to reach Business Strategy and goals
•Able to understand, as well as implement Business and Group Strategy, into action plans

Advantageous:

•Proven track record of working within cross-functional teams, while successfully delivering on recoveries
•Insurance background


Knowledge

Essential:

•Practices of Management
•Health and Safety Compliance
•Existing Standard Operating Procedures
•SMD and Barloworld related policies and procedures
Job Closing Date 29/11/2021
   
   
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Last Updated: 30-6-2021 [21.06.02.21]
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