South Africa

Switchboard Administrator ( Midrand)

Company Mustek
Reference # Switchboard Administatror ( Midrand)
Published 23/11/2021
Contract Type Contract
3 Months
Salary Market Related
Location Midrand, Gauteng, South Africa
Duration 3 Months
To provide a professional and efficient switchboard service that enhances the image of the organisation with a focus on customer service.
Job Functions Administration,Client Services
Industries ICT - Information & Communications Technology
Customer service
Answer calls professionally
Maintain the abandoned call rate
Send quotes to customers
Deal with customer queries efficiently and timelessly
Follow-up on quotes
Customer feedback on repairs

Qualifications and Experience:
Reception courses e.g., telephone etiquette
Minimum 1 years’ experience as switchboard operator (preferable)

Basic administration skills
Superior telephone etiquette
Solid communication skills
Good people skills
Excellent networking skills
Basic computer literacy especially in Microsoft applications
Good knowledge of general administrative

Good knowledge of general administrative processes
Good knowledge of relevant technology (telephony system etc.)
Good understanding of organisation structure and organogram

Job Closing Date 25/11/2021
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Last Updated: 30-6-2021 []
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