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South Africa

Switchboard Administrator ( Midrand)

Company Mustek
Reference # Switchboard Administatror ( Midrand)
Published 23/11/2021
Contract Type Contract
3 Months
Salary Market Related
Location Midrand, Gauteng, South Africa
Duration 3 Months
Introduction
To provide a professional and efficient switchboard service that enhances the image of the organisation with a focus on customer service.
Job Functions Administration,Client Services
Industries ICT - Information & Communications Technology
Specification
Customer service
Answer calls professionally
Maintain the abandoned call rate
Send quotes to customers
Deal with customer queries efficiently and timelessly
Follow-up on quotes
Customer feedback on repairs



Requirements
Qualifications and Experience:
Matric
Reception courses e.g., telephone etiquette
Minimum 1 years’ experience as switchboard operator (preferable)

Skills:
Basic administration skills
Superior telephone etiquette
Solid communication skills
Good people skills
Excellent networking skills
Basic computer literacy especially in Microsoft applications
Good knowledge of general administrative

Knowledge:
Good knowledge of general administrative processes
Good knowledge of relevant technology (telephony system etc.)
Good understanding of organisation structure and organogram





Job Closing Date 25/11/2021
   
   
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Last Updated: 30-6-2021 [21.06.02.21]
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