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South Africa

Lodge Manager- Abu Camp

Company Okavango Wilderness Safaris
Reference # APR#02
Published 24/11/2021
Contract Type Permanent
Salary Market Related
Location Maun, North West, Botswana
Introduction
Abu Private Reserve is a responsible luxury ecotourism company that exists to protect pristine wilderness areas and the flora and fauna that they support. We believe that in protecting these areas, and including the local communities in this process, we will make a difference to Africa and ultimately the world.

We are looking for a dynamic and energy packed suitable individual who are a self- motivated team players, and are dedicated and committed to providing excellent service within a high pressure environment. The individuals should have the ability to interact well with guests from all parts of the world as well as the ability to form good relationships with employees across all levels. We wish to invite suitably qualified candidates to apply for the below position.
Job Functions Administration,Client Services,Hospitality
Industries Food & Beverages,Hospitality,Hotel / Catering / Hospitality / Leisure,Travel / Tourism
Specification
PURPOSE OF THE JOB
The Lodge Manager is responsible for maintaining the smooth operation of a luxury safari lodge. To provide leadership and development of staff, maintain lodge facilities and provide a level of hospitality which meets the company’s minimum standards.
KEY RESPONSIBILITIES:
•Ensure and provide flawless, upscale and professional in camp and out of camp guest service experiences.
•Analyze guest feedback and provide strategic direction to continuously improve overall rating.
•Anticipate and react promptly to guests’ requirements; a sense of urgency.
•Oversee and coordinate all arrivals and departures of all camp guests.
•Coordinate and manage communication between guests and staff and follow up to ensure complete service delivery.
•Direct, coach and manage camp employees to ensure all standards and operating procedures are adhered to.
•Maintaining all aspects of facilities and assets in the camp and back of house through best practice of hygiene and safety standards for both guests and staff.
•Ensuring the maintenance and ongoing development of the Environmental Management Plan within the set framework.
Requirements
MINIMUM REQUIREMENTS:
•Diploma in hospitality management or equivalent.
•Proven working experience in the hospitality field for a minimum of five years.
•Ability to work flexible hours.
•Sound knowledge of Wine and Beverage

COMPETENCIES:
•Outstanding communication skills.
•Service excellence (Desire to enhance Guest Experience).
•Integrity.
•Problem solving.
•Empathy.
•Organisational Skills.
•Ability to work flexible hours

Job Closing Date 08/12/2021
   
   
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Last Updated: 30-6-2021 [21.06.02.21]
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