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South Africa

Administrator

Company Blu Label Connect
Reference # B179
Published 25/11/2021
Contract Type Permanent
Salary Market Related
Location Sandton, Gauteng, South Africa
Introduction
We are a JSE-listed company that sells innovative technology for mobile commerce to emerging markets in South Africa and abroad. Our users are rich, poor, urban and rural, and we allow them all to interact and transact on an equal footing. We target many of our services at people who do not have easy access to bank accounts, and we allow them the convenience of being able to transact where and when they want to. At Blue Label Telecoms, we’re looking for outliers. People who have a drive to better themselves, their teams and the business with every decision and interaction. We have built an organisation that recognises achievements and celebrates successes. We thrive on collaboration and offer our team members excellent work environments where enjoyment is a part of the experience.
Job Functions Administration
Industries Telecommunications
Specification
Due to the nature of the business , the Customer Liaison Consultant will be required to work on alternate weekends and is responsible to address all queries and requests that may come through after hours.
Requirements
RESPONSIBILITIES

Customer Service
Reduce the number of complaints relating to customer service.
Display a passion for customer service, customer satisfaction and commitment to meeting and exceeding customer expectations.
Treat customers with professionalism at all times.
Display a strong service orientation in dealing with other staff members and customers.

Customer Management
Ensure that your customer base is maintained on the master database and that information / solutions to customers is resolved in order to close ticket
Provide all necessary information to Call Center teams to facilitate quick resolution of queries
Leverage both internal and external relationship to increase brand awareness and effective execution
Improve customer retention in the Independent Channels
Building and maintaining relationships with existing clients
Responding to enquiries in a professional and knowledgeable manner
Provide second level support when required
Ensure cellphone network relationships are managed

Service Levels, Performance and Training
Manage service level performance against defined targets set with Line manager.
Meet or exceed quality expectations.
Attend meetings as required.
Actively seek and accept constructive feedback.
Ensure training is completed and understood on all Blue Label systems and products.

Operational Compliance
Ensure that all work is compiled and effectively executed on a monthly basis.
Coordinate and execute monthly/ quarterly/ and annual reporting when required
Follow a straightforward mandatory procedure to ensure that work is carried out to the required quality standards and/or to ensure adherence to internal codes of conduct.
Ensure adherence to company policy, procedure and relevant legislation

BEHAVIORAL COMPETENCIES

Ensures Accountability
Plans and Aligns
Communicates Effectively
Interpersonal Savvy
Collaborates

EDUCATION

Matric
Related diploma advantageous

EXPERIENCE

3 years or more in Services & Telecommunications
Must have Informal/Main market working experience in the industry
Network experience advantageous
A proven track record in retention's
Job Closing Date 09/12/2021
   
   
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Last Updated: 30-6-2021 [21.06.02.21]
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