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South Africa

Student Services and Support Assistant Administrators

Company Milpark Education (Pty) Ltd
Reference # SSSAA_29112021
Published 29/11/2021
Contract Type Contract
6 Months
Salary Market Related
Location Cape Town, Western Cape, South Africa
Duration 6 Months
Introduction
The Company

Milpark Education is a registered Private Higher Education Institution offering business management education that focuses on the areas of management and leadership, financial planning and insurance, and banking across South Africa and in other parts of Africa.

Milpark offers full-time, part-time and distance learning Higher Education (HE) and Further Education and Training (FET) qualifications, as well as career-focused short courses. The higher education qualifications offered start at NQF level 5, extend into levels 6 and 7, and culminate in the Master of Business Administration (MBA) at NQF level 8. Our financial planning qualifications cover the spectrum from NQF level 4 through to NQF level 8.

Milpark Education has been rated as the Number One Private Provider of the MBA degree and was placed fifth in the overall rankings of accredited Educations in the 2012 PMR.africa national survey on accredited Educations offering MBA/MBL degrees in South Africa.

Milpark’s Values

•The Milpark culture is based on 5 core values:
•We focus on providing quality education to our students
•We focus on our excellent customer service
•We work together with integrity and respect
•We take personal accountability and responsibility
•We create value for our stakeholders through innovation and operational excellence
Job Functions Academic,Administration,Call Centre,Client Services,Communications,Support
Industries Academic
Specification
The Position

The main purpose of the Student Services and Support Assistant Administrators is to assist the student services and support departments for student enquiries regarding applications and examinations.
The position performs student support and recruitment activities via online activities using Microsoft teams and , email as well as any other operating systems responsible for selling Milpark Education Qualifications and promoting the portfolio of Milpark Education’s programmes to prospective students.

Responsibilities

Sales and Administration
•Answer inbound calls, emails and prospective students that walk into the offices.
•Assist student with admission and registration process to ensure appropriate guidance is provided regarding programme and qualification requirements and financial obligations.
•Provides prospective students with the highest level of customer service through effective phone, email and face-to-face communication
•Deliver prepared sales scripts to persuade potential students to purchase a product
•Assist with providing sales documentation and information
•Attend promotional events if and when required
•Review enrolment/ registration documentation received from prospective student and ensure all required information is obtained
•Ensure that all student records are updated on the database
•Ensure that all Web queries are answered promptly and that the required follow up is done according to the requirements set to in the SLA
•Meet activity and registration targets set by the Contact Centre Manager.

Customer Service and Student Contact for Examinations
•Ensure that all student queries are resolved quickly and promptly
•Assist Student Support team in resolving issues
•To build and maintain good relationships with students, customers and colleagues.
•Answer telephonic and electronic requests within 24 hours.
•Drive and ensure high customer services delivery to students.

General
•Demonstrate an awareness of the Milpark organisational policies and procedures.
•Ensure that you are fully aware of the functionality of the various systems and tools as required in the sales team.
•Ensure that you fully understand the details of the Milpark portfolio of Educational Products & Programmes.
•Ensure that all deadlines / critical dates pertaining to SSD are adhered to according to academic planners, rosters etc.
•Ensure that all interested students are contacted for marketing purposes and that follow ups are maintained.

Requirements
Education & Experience Requirements

•Minimum of a NQF level 6 or NQF Level 7
•A minimum of 1 year administrative and customer service experience
•Relevant work experience inclusive of data-capturing
•Experience in an educational environment entailing one on one interaction is highly preferred.
•Ability to use technology (Excel, Outlook, Web, databases, CRM)
•High Level Verbal and written communication skills

Desired Behavioural Competencies

•Customer Service focused
•Target driven
•Able to work under pressure
•Passionate about providing quality education
•Team player with integrity & respect
•Personal accountability and responsibility
•Operational excellence
•Extraordinary organizational skills
•Professional & Reliable
•Enthusiastic and driven
•Persuasive & Assertive

By submitting your personal information and application you hereby confirm:
-That you have no objection to us reviewing and processing any personal information provided in the course of your application, as well as any information that you have provided in support of your application.
-That you have no objection to us retaining your personal information in our database for future employment opportunities that might arise. If you would prefer that we do not keep your CV in this manner, please feel
free to contact us at [email protected]

Should you wish to apply via an alternative channel, you may do so by sending your:
application to us via email at [email protected] Please note that your application will only be accepted if the following conditions are met:
-The subject line contains the vacancy reference number as indicated in the advertisement.
-Your email includes your full name, surname and contact details.
-Your CV is attached in pdf. format.
-Applications sent to other email addresses belonging to Milpark will not be considered.

Preference will be given to applicants from designated groups, and appointments will be made in line with our EE requirements.



Job Closing Date 06/12/2021
   
Any problems with registering/uploading your CV, please contact the HR Administrator at  
   
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Last Updated: 30-6-2021 [21.06.02.21]
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