South Africa

Reservations Consultant

Company Beekman Group
Reference # 03/12
Published 14/03/2022
Contract Type Permanent
Location Port Shepstone, KwaZulu-Natal, South Africa
South Africa’s leading corporate player in the development and management of property and the leisure sector, currently has the following opportunity at Head Office in Port Shepstone.
In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.
Job Functions Call Centre,Client Services,Hospitality,Sales,Social Media
Industries Hospitality,Hotel / Catering / Hospitality / Leisure,Travel / Tourism
The primary focus of the role is to make various types of reservations for clients/members, as well as actioning of timeshare owned weeks as requested by owners. This is accomplished by handling queries via phone, email, social media and/or face to face consultation as well as attending to assigned outbound call programs which will ensure the achievement of multiple individual, team and departmental goals across a multitude of product lines.
Key Performance Areas:
•Attend to reservation and banking requests which include but are not limited to:
oRental bookings
oPoints/Exchange bookings
oFlexi or fixed timeshare bookings
•Address queries via phone, email or face to face consultation
•Attend to queries on various Social Media platforms
•Perform additional duties as assigned including but not limited to Member Services

Position Requirements:
•Matric essential
•Proven sales ability, with a strong focus on customer service
•Excellent verbal communication skills
•Ability to deal with members in a professional and courteous manner
•Above average computer literacy
•Ability to work under pressure
•Ability to work independently, and as part of a team
•Preference will be given to individuals who has an EAAB Estate Agent qualification and/or industry related experience

Person Requirements:
•An individual that will be self-motivated to achieve sales targets
•A service orientated approach
•Competitive • Dynamic • Performance driven
•Excellent interpersonal and communication skills

The successful candidate will be required to work shifts, including Saturdays per roster system.

Offering market related basic salary plus commission and benefits
Job Closing Date 30/06/2022
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Last Updated: 16-3-2022 []
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