South Africa

Manager: Warranties

Company Telesure Investment Holdings
Reference # MW2022
Published 17/12/2021
Contract Type Permanent
Salary Market Related
Location Dainfern, Gauteng, South Africa
About the Company
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of
South Africa’s leading financial service providers. Our portfolio includes short-term
insurers, a long-term insurer, health insurance as well as an insurance and
personal finance comparison platform. Our origins date back to 1 June 1985,
and we have since grown into a group of subsidiaries that includes some of
South Africa’s most loved and recognisable brands. We exist to continuously find
better ways to give people peace of mind, whether it is to protect what they own,
their loved ones or their greater ambitions and life plans. We bring customer focused
innovation and service excellence to the financial services industry.
We’re an undivided team who believe in leading through technology and pushing
past their limits. TIH is owned by BHL (SA) Holdings Limited. BHL has a vast
global footprint.

Purpose of Role
Maintain, develop and operationally manage the Warranties and Service Plans
Sales channels to ensure profitable growth of the business. Manage a team of
Account Managers to ensure effective Partner management to ensure quality
service delivery to customers.
Job Functions Analysis,Call Centre,Client Services,Communications,Compliance & Regulatory Affairs,Data Analysis,Data Management,Product Management,Project Management
Industries Insurance
Warranties Business Growth Initiatives
Develop a personal network within the business sector and represent the
organization at business sector events. Obtain market intelligence and enhance
the visibility and reputation of the organization, its products, and its services.
Use customer and data insight from, the market, our sales funnel, competitors,
and claims to inform motor warranties and motor service plans for growth
Approach the motor warranties and motor service plans product life cycle with a
strategic mindset to allow for development of successful plans to attract and
retain new customers.
Maintain a big picture focus while working with the actuarial team, using complex
data and/or reports, to support management decisions in the areas of pricing,
segmentation, underwriting standards, growth, and claims handling.
Remain current with the motor warranties and service plans landscape,
competitors, changes in the industry and potential new opportunities for offerings
and pricing position.

Relationships Management
Develop and implement a relationship management plan for existing customer
accounts to identify and build relationships with relevant decision makers and
influencers within the customer organization and to enable effective two-way
flow of information and resolution of issues. Collect feedback from identified
customers or customer segments to ensure their needs are met, providing
themes, summary analyses, and recommendations for changes based on
customer input.
Develop and maintain positive relationships with Partners.
Identify improvement areas and implement corrective measures.
Source strategic partnership opportunities to extend channel distribution for
Warranties and Service Plans.

Project Management
Deliver specified projects while working within an established program
management plan.
Responsible for end to end project management of warranties initiatives.
Drive project team to meet timelines and successful implementation.
Use strong project and time management skills, act with accountability,
ownership and accuracy to ensure the Warranties portfolio experiences growth
and is profitable.

Solutions Analysis
Analyze current performance inhibitors and propose solutions to ensure
business continuity.

Leadership and Direction
Explain the local action plan to support team members in their understanding of
what needs to be done and and how this relates to the broader business plan
and the organization's strategy, mission and vision; motivate people to achieve
local business goals.

Performance Management
Respond to personal objectives and use performance management systems to
improve personal performance. Monitor the performance of the team; allocate
work and review completion, take appropriate corrective action to ensure
timeliness and quality; contribute to formal individual performance management
and appraisal.

Personal Capability Building
Develop own capabilities by participating in assessment and development
planning activities as well as formal and informal training and coaching. Develop
and maintain an understanding of relevant technology, external regulation, and
industry best practices through ongoing education, attending conferences, and
reading specialist media.
Attend training interventions and apply training, initiative, and process changes.
Look for ways to improve competency or drive results to ensure continuous and
constant improvement.

Improvement / Innovation
Identify shortcomings and suggest improvements to existing processes, systems
and procedures, then delivers a plan for a small element of a change
management program with guidance from a project/program manager.
Leverage all available information from Partners, the industry, and internally to
ensure regular review of departmental processes, systems and protocols to
improve efficiencies.

Operational Compliance
Maintain and renew a deep knowledge and understanding of the organization's
policies and procedures and of relevant regulatory codes and codes of conduct,
and ensure own work adheres to required standards. Identify, within the team,
patterns of non-compliance with the organization's policies and procedures, and
with relevant regulatory codes and codes of conduct, taking appropriate action to
report and resolve these and escalating issues as appropriate.

Insights and Reporting
Contribute to the design and creation of reporting strategies and templates. Lead
execution of complex reports, identifying and interpreting complex patterns and
trends, and translating those insights into actionable recommendations.
Regularly report to VAPSCO on performance of Warranties and Service Plans
General Education
Grade 12/ SAQA Accredited Equivalent (Essential)
BCom or similar qualification (Essential);
FAIS recognized qualification (Advantageous)
Regulatory Examination (Advantageous)

General Experience
3 – 5 years broker sales experience within the Financial Services Industry (Essential);

Managerial Experience
1 or more years experience of supervising and directing people and other
resources to achieve specific end results within limited timeframes (Essential)

*SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and
its subsidiaries with certified evidence that their qualification(s) meet the
equivalent NQF level required for this role at time of application. As a registered
Financial Service Provider, we are mandated to ensure that all our
representatives are and remain fit and proper at all times. By applying for this
role, you consent to having your relevant qualification and or accreditation or
confirm that you are working towards meeting the competency requirements. You
further consent to the relevant information being verified.

If you do not receive a response two weeks after the advert closes, please consider your application unsuccessful.
Job Closing Date 14/01/2022
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