South Africa

Auto & General Australia Sales Consultant (Nightshift)- Pipeline role

Company Telesure Investment Holding
Reference # AGA9/12/21
Published 29/12/2021
Contract Type Permanent
Salary Market Related
Location Dainfern, Gauteng, South Africa
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of
Africa’s leading financial long and short term insurance providers. Our portfolio includes South Africa’s most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee
Benefits Administration via our Hippo Advisory Services, which includes health insurance, provident fund and group life administration. Hippo is South Africa's first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. We’re pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits.

Inbound or outbound policy sales, based on contacts and campaigns. Initiate the
customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose solutions and benefits to the customer. Need a solid knowledge of products, their characteristics, and market as well as focus on growth of the brand.
Job Functions Call Centre,Sales
Industries Insurance
Customer Relationships Development
Make calls by telephone to allocated customers to develop new relationships or either as a first point of contact.

Customer Needs Clarification
Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions
Identify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.

Performance Management
Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance. Ensure that business targets are met.

Operational Compliance
Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or
manager for any exceptions from mandatory procedure.

Customer Relationship Management (CRM) Data
Schedule callback and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer
retention and business development activities.

Sales Opportunities Creation
Identify potential customers by obtaining information, referrals, and recommendations/positive feedback from existing customers.
Identify opportunities to recognize and know your customer for staff latitude.

Personal Capability Building
Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment. Keep up to date with business products and keep abreast of changes in the
insurance industry, including competitor products.
General Education
Matric / Grade 12 or SAQA Accredited Equivalent (Essential);
Full 150 STI credits (Advantageous);
Degree and/or diploma in business/marketing (Advantageous)

General Experience
2 or more years call centre experience (Essential)
Experience in Financial Services Industry (Advantageous)
Job Closing Date 19/01/2022
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Last Updated: 30-6-2021 []
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