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South Africa

Desktop Support Administrator

Company Telesure Investment Holdings
Reference # DSA#14.09.21
Published 04/01/2022
Contract Type Permanent
Salary Market Related
Location Fourways, Gauteng, South Africa
Duration 12 Months
Introduction
Contributes to the organisational goals by delivering an efficient IT Desktop service within the parameters of Telesure's IT capabilities.
Job Functions Information Technology
Industries Insurance
Specification
SLA
To ensure a timely and effective response and resolution to user queries and problems in line with service level agreement and ITIL principles.
To perform technical installations and configurations when necessary.
To provide administration service on user accounts, network storage and exchange services when requested.
To provide technical support on IT and business related projects as and when required.
Personal Development Plan Implementation (Own).
Accountability for development.
Training intervention attendance.
Application of training, initiatives and process changes.
Taking career development and performance management seriously (look for ways to improve competence/results).
Setting of own goals and working towards them. Continuous and constant improvement.
To ensure up-to-date knowledge of changes to Telesure systems, processes and procedures
Requirements
Essential:
2 years Desktop Support experience within a medium to large corporate

Desirable:
Experience in support of apple products within a medium to large corporate

Knowledge Of:
•ITIL Principles
•IT security policies and procedures
•Customer service process and procedures
•Business processes
•IT operations

Skills:
•Customer focus
•Communication
•Problem Management
•Incident Management
•Technology Savvy
•Vendor Engagement
•Conflict Resolution
•Interpersonal Skills

Qualifications and Education Requirements:
•Grade 12 (Standard 10)
•MCSE / MCSA

NB: Applicants who have not received any correspondence from us within 30 days from the closing date can consider themselves unsuccessful.
Job Closing Date 16/01/2022
   
   
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Last Updated: 30-6-2021 [21.06.02.21]
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