South Africa

International Travel - Reservations Consultant

Company Beekman Group
Reference # 23/12
Published 05/01/2022
Contract Type Permanent
Location Port Shepstone, KwaZulu-Natal, South Africa
South Africa’s leading corporate player in the development and management of property and the leisure sector, currently has the following opportunity at Head Office in Port Shepstone.
In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.
Job Functions Call Centre,Hospitality
Industries Call Centre & Helpdesk,Hospitality,Hotel / Catering / Hospitality / Leisure,Travel / Tourism
The primary focus of the role is to make various types of reservations for clients/members. This includes International and/or Local bookings and Travel related bookings (such as flights, cruises and car hire). This is accomplished by handling queries via phone, email or face to face consultation as well as attending to assigned outbound call programmes which will ensure the achievement of multiple individual, team and departmental goals across a multitude of product lines.
Key Performance Areas:
•Manage all travel related requests. Such services include but are not limited to:
oHotel Hunter
oCar Rentals
•Attend to international/local reservation and banking requests which include but are not limited to:
oRental bookings
oPoints/Exchange bookings
oFlexi or fixed timeshare bookings
•Attend to all Lifestyle Services requests.
•Address queries via phone, email or face to face consultation.
•Perform additional duties as assigned including but not limited to Member Services.
•Provide after-hours support, when required.

Position Requirements:
•Galileo certification (or attend required training)
•Current Travel Experience and a Minimum of 2 years relevant experience, in a travel services environment
•Highly computer literate
•Preference will be given to individuals who has an EAAB Estate Agent qualification

Person Requirements:
•An individual that is a self-motivated to achieve sales targets
•A service orientated approach
•Competitive & Dynamic
•Performance driven
•Excellent interpersonal & communication skills

The successful candidate will be required to work shifts, including Saturdays.
Job Closing Date 31/01/2022
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Last Updated: 30-6-2021 []
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