South Africa

Junior System Analyst

Company Telesure Investment Holdings
Reference # JSA-19.9.2020#
Published 07/01/2022
Contract Type Permanent
Salary Market Related
Location Gauteng Area, Gauteng, South Africa
About the Company
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial service providers. Our portfolio includes short term insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. Our origins date back to 1 June 1985, and we have since grown into a group of subsidiaries that includes some of South Africa’s most loved and recognisable brands. We exist to continuously find better ways to give people peace of mind, whether it is to protect what they own, their loved ones or their greater ambitions and life plans. We bring customer-focused innovation and service excellence to the financial services industry. We’re an undivided team who believe in leading through technology and pushing past their limits. TIH is owned by BHL (SA) Holdings Limited. BHL has a vast global footprint.

About The Role
The Junior System Analyst ensures that GIT Service Management systems are maintained and developed to ensure GIT Service Management objectives are met. The Junior System Analyst ensures that GIT delivers stable and high quality software systems to its client, TIH. This is done by understanding, studying and analysing requirements for system changes and new systems altogether.
Job Functions Information Technology
Industries Financial Services
Provide best practice support on the Service Management system, databases and other departmental systems, advising colleagues when needed, and using own expertise to help improve processes.

Design and Conceptualization
Support research and interpretation of data, trends, and benchmarks relevant to digital products/services design. Assist in the design, development and maintenance of the GIT Service
Management system (SysAid), ensuring that new enhancements are tested and implemented according to best practices.

Analysis of "As Is" and "To Be"
Support and contribute to the documentation of "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.

Database/Systems Specifications
Provide information and comments on suitability during approval process for system or database specifications to ensure all agreed standards and protocols are followed and data integrity is preserved. Apply ITIL frameworks in systems design, maintenance & deployments

Information Security
Support implementation of required security measures such as firewalls ormessage encryption, monitoring performance to notify security experts of any

Testing IT Performance
Analyse routine performance website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues.

Personal Capability Building
Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Operational Compliance
Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Behavioral Competencies

Ensures Accountability
Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.

Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

Tech Savvy
Anticipates and adopts innovations in business-building digital and technology applications. For example, investigates technologies to learn some cutting-edge best practices. Uses digital/social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools.

Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.

Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Decision Quality
Makes good and timely decisions that keep the organization moving forward. For example, knows when to act independently and when to escalate issues. Integrates various inputs, decision criteria, and trade-offs to make effective decisions. Typically makes good independent decisions.

Nimble Learning
Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. For example, relishes new or unusual problems; seeks others' input and experiments with own ideas. Easily learns the essence of difficult issues and concepts. Investigates and discusses own mistakes to learn from them.

Optimizes Work Processes
Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, pursues, explores, and develops ways to ensure own work is as effective as possible within all relevant processes. Shares an analysis of process problems with stakeholders; discusses how to resolve the issue.

Cultivates innovation
Creates new and better ways for the organization to be successful. For example, constantly looks for new ideas and innovative ways of doing things; makes the effort to get involved in new areas. Offers original ideas and promising new solutions.

Being Resilient
Rebounds from setbacks and adversity when facing difficult situations. For example, skillfully handles disruptions, obstacles, and emotional or stressful situations and nevertheless makes steady progress; seeks insight into the situation, reduces tensions, and finds optimal solutions. Swiftly recovers from significant setbacks.

Actively seeks new ways to grow and be challenged using both formal and informal development channels. For example, demonstrates strong commitment to own development by continuously updating knowledge, skills, and abilities. Shows strong enthusiasm for seeking learning opportunities.

Technical Competencies

Data Collection and Analysis
Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making. Computer Skills
Supports business processes without supervision by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed.

Action Planning
Works with guidance (but not constant supervision) to develop appropriate plans or perform necessary actions based on recommendations and requirements. Data Control
Works without supervision and provides technical guidance when required on acquiring, organizing, protecting and processing data to fulfill business objectives.

Compliance Management
Works without supervision and provides technical guidance when required on achieving full compliance with applicable rules and regulations in management and/or operations.

Database Administration
Works without supervision and provides technical guidance when required on designing, implementing, maintaining and administering databases. IT Data Management. Works with guidance (but not constant supervision) to manage information throughout its lifecycle by designing and executing appropriate architectures, policies and practices.

IT Support
Works with guidance (but not constant supervision) to monitor, diagnose and fix technological problems. Network/IT security
Works with guidance (but not constant supervision) to maintain the security, integrity, compliance and continuity of IT systems and services.

IT Testing
Works with guidance (but not constant supervision) to ensure that IT applications meet required specifications by designing, executing and reporting
on tests of systems and services.

Policy and Regulation
Works with guidance (but not constant supervision) to interpret and apply knowledge of laws, regulations and policies in area of expertise.

Review and Reporting
Works with guidance (but not constant supervision) to review and create relevant, lucid and effective reports.

Educational Requirements
Matric/SAQA Equivalent (Essential)
Relevant ITIL certification and / or accreditation (Essential)


General Experience
1-2 years’ experience in IT Service Management, managing and operating the function (Essential)
Experience with UML designs and/or IBMI/SQL (Advantageous)

*SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements.
You further consent to the relevant information being verified.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful.

Job Closing Date 16/01/2022
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