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South Africa

Relationship Manager

Company Barron
Reference # RM_CT_01
Published 10/01/2022
Contract Type Permanent
Location Cape Town, Western Cape, South Africa
Introduction
We have an exciting opportunity at Barron for a Relationship Manager who will report to the Head of National
Sales. This position is based at our offices in Cape Town, Western Cape.
Job Functions Sales,Warehousing
Industries Sales,Textiles / Clothing Industry,Wholesale
Specification
The purpose of the Relationship Manager is to increase the company's market share through proactively building relationships with current and new customers, communicating campaigns and providing customised solutions through upselling and cross-selling across the different categories.

Job Objectives:
Proactive relationship building
▪ Responsible for understanding customer’s
business and identifying and preparing solutions
that are catered for them
▪ Provide training on products and website
platforms according to customer needs
▪ Entertain customers from time to time

Networking & Marketing Campaigns
▪ Communicate new campaigns to customers and
work together with the customer to identify
marketing opportunities
▪ Meet with customer to go through spend profile
and work proactively with them to find
opportunities that could move the customer into a
new loyalty program level
▪ Conduct check-ins with customers that are
spending less than they normally do to establish
the reason and to assist where possible

Customer Analysis (Reporting) & Complaints
▪ Weekly reporting on Churn, YTD spend, monthly
spend and activity report
▪ Resolve complaints or escalate
Requirements
Qualifications and Experience:
▪ NQF 4 Matric or Equivalent (Essential)
▪ NQF 6 in Marketing (Desirabled)
▪ 3-5 years’ Business to business selling experience
▪ 2-3 years Commissionable sales experience

Skills, Abilities and Job-Related Knowledge:
▪ Product Knowledge
▪ Transaction Management
▪ Sales Knowledge
▪ Customer Care
▪ Excel
▪ MS D365
▪ Communication
▪ Self-Management
▪ Interpersonal
▪ Relationship Building
Job Closing Date 17/01/2022
   
   
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Last Updated: 30-6-2021 [21.06.02.21]
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