South Africa

Rental Sales Agent (FTC 6 Months) - Avis Luxury Cars and Chauffeur Drive (Cape Town)

Company Avis Budget Rental & Leasing
Reference # #10/01/2022
Published 09/01/2022
Contract Type Contract
6 Months
Salary Market Related
Location Cape Town, Western Cape, South Africa
Duration 6 Months
Core purpose of the role
To identify and satisfy customers' needs by conducting sales and services processes on the counter in order to exceed the customer's experience and expectations whilst ensuring the profitability of the company.
Job Functions Client Services
Industries Automotive
Key deliverables and outputs

Fleet and Counter Product Planning
•Ensure each reservation has an allocated vehicle taking note of customer requests
•Ensure adequate resources to cover deliveries and collections for the day
•Ensure all vehicles are made ready for rent and provision is made for additional requests

Rental Transactions
•Follow the rental process work instructions for the checkout process
•Follow the rental process work instructions for the check in process
•Follow the Luxury Cars procedure for all check outs to enhance the customer's experience and use of Avis Budget products and

•Modify rental agreements and capture rental information on as400 and Wizard to ensure the rental agreement is accurate for
billing purposes
•Batch all documentation according to work instruction on a daily basis
•Ensure QCEs are completed accurately
•Follow the lost property work instruction
•Correctly complete damage reports and follow the accident, damage and report work instruction
•Print and action all required Wizard reports as per process in Wizard Reports Work Instruction
•Investigate and report any unresolved/suspicious matters on reports to Manager/Supervisor immediately
•File all documents

Customer Rental Experience
•Follow the Breakdown and Accidents work instruction
•Ensure that the customer is assisted in the event of a requested exchange, vehicle breakdown or theft
•Constant communication with customer during the experience and ensure that the customer is satisfied after the experience
•To provide any additional service to the customer during the rental period e.g. extensions, pricing, products etc.

Health, Safety and Security
•Workplace is kept in a neat and hygienic condition
•All assets are secured according to procedure
•(Range: cash, keys, premises, documents, lost property)
•Be aware of evacuation/fire plan
•All concerns to be raised with Supervisor/Manager

Internal and External Stakeholders
The role requires close engagement and collaboration with key internal and external stakeholders

Internal stakeholders
All branch staff

External stakeholders
Academic qualifications

•Code 08 unendorsed driver’s license

Work experience

•Incumbent will be responsible for his / her own transport to and from work
•Shift work
•Must be well presented
•Must have the ability to sell
•Preference will be given to applicants with Operations and/or Wizard experience.
Please Note that the candidate must have own transport due to extensive hours at the airport
Job Closing Date 17/01/2022
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Last Updated: 30-6-2021 []
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