|Company||Blue Label Distribution|
|Location||Cape Town, Western Cape, South Africa|
The Business Partner Hub leads the penetration of the main market within the region via the Hub-and-Spoke model by actively sourcing profitable and sustainable 3rd parties to operate as hub traders to Blue Label Distribution and servicing them.
|Job Functions||Client Services|
Manage, in partnership with the hub, the activation of the hub whilst assisting with establishing processes and controls within the hub to ensure ongoing sustainability and profitability.
Perform regular sales and service support visits to the hub to drive:
o Ongoing operational excellence within the hub
o opportunities to grow the customer base and / or growth within existing customers
o assist in servicing downstream merchants
o launch of new products
o promotions and
o strong governance adherence (through a market audit process)
o Serve as the ‘escalation point’ for merchants or downstream customers who have not had technical or commercial queries resolved.
Regular follow up and support with all technical issues.
Ensure that correct and timeous information is shared with the Hub Management
Manage all aspects of the budget throughout the project when assigning a new hub
Adhere to selection criteria for the hub and drive profitability
Training & Development
Provides training to the hub and its personnel to equip them with the necessary knowledge to provide a support service to their downstream market:
o Product (including starter packs) and device knowledge, and
o foundational business practices (i.e. KPI management, reporting usage, customer service)
Governance around RICA processes
Full process training on all aspect of business operation within Blue Label; including how to log a call, device swop etc.
Report training and how to interpret said reports
Business Development & Growth
Provides guidelines to the hub in how to identify potential downstream customers from an existing customer base, as well as on the process of performing a prospecting function to identify new customers that are not currently associated with the hub
Drive individual performance to achieve stretch goals and targets
Build customer growth by displaying a clear unders
Establishment of organizational structure with in the business unit, delegation of tasks and accountabilities.
Monitor and evaluate performance reviews.
Ensure competency of staff, and be sure to follow up on disciplinary matters.
Make sure staff are motivated and working satisfactorily.
Maintain time and attendance records of staff.
Monitor, manage and improve the efficiency of support services such as IT, HR,
Accounts and Finance.
Facilitate coordination and communication between support functions.
Relevant Tertiary Qualification
Minimum 5 years’ experience in Client Relationship Management role
Experience of general supervision of more junior staff (7 to 12 months)
Plans and Aligns
Policy and procedures
Data Collection and Analysis
|Job Closing Date||24/01/2022|