South Africa

L&D Specialist

Company Telesure Investment Holdings
Reference # L&D-S11/01/222
Published 10/01/2022
Contract Type Permanent
Salary Market Related
Location Gauteng Area, Gauteng, South Africa
Oversee the need of the Agencies and to plan, direct and coordinate effective learning interventions and measure and monitor the overall business impact of the learning. A key activity is to ensure the content and method is up-to-date, relevant and fit for purpose through consultation with business, key stakeholders and the L&D team.
Job Functions Human Resources
Industries Insurance
Stakeholder Engagement
Actively engage with key stakeholders across the business to ensure the alignment and relevance of learning programmes and facilitator knowledge. Develop constructive and cooperative working relationships with others, and maintaining them over time. Actively engage with the LMS to monitor and report on learning initiatives.

Business Requirements Identification
Regularly engage with business to ensure that expectations are understood, managed and met. Understand the key business requirements and objectives linked to all training interventions.

Learning and Development Program Design
Design and develop training courses or strands of an L&D program; incorporate specified L&D methodologies and delivery channels; develop relevant content and high-quality learning resources to ensure high levels of learner engagement and achievement of learning outcomes.

Learning and Development Program Delivery
Deliver complex training programs, engaging, advising, and guiding learners and evaluating the achievement of intended learning outcomes. Be aware of others' reactions and understanding as to why they react as they do. Assess and adapt the learning method to suit the learners needs and ability to understand the content while still ensuring the integrity of the learning and programmes key outcomes. Provide feedback based on participant’s activity, ability to learn and understand the theory and ability to apply the learning in a workplace environment.

Organizational Capability Building
Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to
improve performance and fulfill personal potential. Schedule training and coaching for Agents based on their training evaluations;
PDP’s and organizational requirements (based on discussions had with senior management). From time to time, and when required, conduct leadership and compliance training to business.

Training Reporting
Prepare and coordinate the completion of various training data and analytics reports, identifying and interpreting trends, and translating those insights into actionable recommendations.

Improvement / Innovation
Evaluate and measure the effectiveness of the training program and provide recommendations for improvement. Ensure that training material/content is always up to date and in line with business needs. Analyze training needs to develop new training programs or modify and improve existing programs Staying up to date with new training interventions and methodology.

Calculate and report on training costs.

Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

HR Data Analytics and Insights
Assist in identifying risks and key challenges that face the business (analysis of data) and create plans to mitigate the impact.
General Education
ODETDP (Essential); RE 5 (Advantageous); Wealth Management NQF 5 (Advantageous)

General Experience
5-8 years' experience within the insurance industry with at least 4 years in a facilitator role (Essential); Experience in the Learning and Development industry (Essential); Experience in the Insurance industry both long-term and short-term (Essential)

*SAQA Accredited Equivalent* - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.

Financial Sector Conduct Authority (FSCA)** competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable) - As a registered Financial Service Provider, we are mandated to ensure that all our representatives are always and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

Employment Equity

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

Should you not hear from our team in 30 days, kindly consider your application unsuccessful.

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About TIH

Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial service providers. Our portfolio includes short-term insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. We’re pioneers with a hunger for best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing past their limits.

What we offer

TIH offers an exceptional benefits programme, and competitive compensation packages. You have options for Life Cover, Disability Benefits, Provident Fund, Medical Aid, and more. Office benefits include free undercover parking, free Wi-Fi, ATMs, an onsite gym, subsidised meals, convenience store, coffee shop, free seasonal fruits – every day, and an Active Access walking programme
Job Closing Date 18/01/2022
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Last Updated: 30-6-2021 []
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