South Africa

Case Counsellor [NMM]

Company Aurum Group
Reference # NMM
Published 13/01/2022
Contract Type Contract
12 Months
Salary Market Related
Location Mafikeng, North West, South Africa
Duration 12 Months
The Aurum Institute is offering a great opportunity to suitably qualified and experienced staff to contribute towards our mission to improve the health of people and communities through innovation in Global Health Research and Systems. We are focused on research, support and implementing integrated approaches to managing TB and HIV.

The following positions have become available as part of the Health System Division projects and you are welcome to apply should you meet the requirements of the position.
Job Functions Coordinator,Management
Industries Ngo / Non-Profit
Work Description
The Case Counsellor is responsible for providing telephonic support and follow-ups to eligible newly initiated and are-initiated patients on ART with the aim of retaining them in care and treatment until they are virally supressed and placed on the decanting programme . They will also be responsible to provide education and information around treatment and care of HIV and or TB. The incumbent should also be tracing Pre Art, and defaulters to ring them back into care

Technical Work Responsibilities
•Coordinate with healthcare facilities to locate identified HIV- positive clients /cases requiring linkage back to care
•Register and maintain all eligible newly initiated patients on ART
•Coordinate referrals to clinic and community-based HIV care and treatment services, and advocate for accessibility to these services
•Conduct follow-up visits to deliver case management support to assigned patients as per case management protocol
•Liaise with case facilitator on the clients who are lost to follow up and needs to be telephonically traced .
•Liaise with clinical teams on any clinical guidance that needs to be followed up
•Ensure appropriate recording and reporting of all data obtained

•Grade 12
•HIV/AIDS Counselling and Testing Certificate
•Relationship Counselling Certificate is this a qualification?
•Trauma Counselling Certificate
•Given that this person will be dealing with clients, client centric training should be added, alternatively some training in customer care especially in this field

•2 years’ HIV testing and/or counselling
•2 years’ HIV and TB community education and mobilisation
•Customer Support Service

•SA Citizen or valid work permit to work in South Africa, given that this is a low profile position, we should limit to SA citizens only

•Basic computer skills
•Excellent social kills, team player, performance oriented, and self-motivated
•Excellent communication skills, listening skills, knowledge retention and the ability to establish effective, trusting relationships
•Demonstrable empathy, compassion and an understanding of the cultural and socioeconomic backgrounds in the community

Please note:
Kindly provide current and relevant references for background checks

All appointments are subject to the preferred candidates obtaining the necessary security clearance, reference checking and competency assessment. We embrace employment equity and are committed to achievement of fair and equal representation of our workforce. Preference will be given to internal applicants and candidates from previously disadvantaged backgrounds.

Aurum welcomes applications from all persons with disabilities

Whilst all applications will be carefully considered, only short-listed applicants will be interviewed. If you do not hear from us within 21 days of the closing date, this will mean that your application has been unsuccessful. All interviewed applicants will receive feedback as part of our continued drive towards people development.

Job Closing Date 15/01/2022
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Last Updated: 30-6-2021 []
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