South Africa

Head: Tied Agency Distribution

Company Telesure Investment Holdings
Reference # HODTAD2022
Published 12/01/2022
Contract Type Permanent
Salary Market Related
Location Dainfern, Gauteng, South Africa
A great opportunity has become available for a Head: Tied Agency Distribution in Gauteng. The successful candidate will be responsible for the Tied Agency distribution channel strategy and implementation across the Group, including life, commercial and personal lines.
Facilitate significant growth in the business through building and implementing a digitally enabled Tied Agency model and digitally disrupting the market.
Job Functions Compliance & Regulatory Affairs,Data Analysis,Distribution,Executive Management,Financial Planning,Operations,Risk Management,Strategy
Industries Financial Services,Insurance
Leadership and Direction
Manage and grow the Tied Agency model operations across life, personal and commercial lines.

Digital Strategy/Transformational Projects Execution
Define a digital road map for the Tied Agency model to transform the business and digitally disrupt the market.

Functional Strategy Formation & Implementation
Define, develop and implement a digital Tied Agent strategy for non-direct operations to meet business growth requirements.
Align channel objectives to overall organisational objectives to exceed profit targets.
Implement channel initiatives and projects ensuring profit targets are exceeded in line with the commercial business cases.

Lead development and implementation of the digitally enabled Tied Agent processes, procedures and models for non-direct operations.

Sales (Manager)
Design and implement the Tied Agency Sales strategy. May also involve playing a leading role on major strategic bids.

Business Planning
Lead the development of annual and longer-term business plans for all Tied Agency operations ensuring alignment with strategy. Meet and exceed growth objectives in all non-direct product lines.
Quantify business outcomes (i.e. revenues or other key performance indicators); detail expense and headcount budgets; and develop business cases for key projects, ensuring cross-functional integration.

Stakeholder Engagement (Internal and External)
Identify and manage stakeholders up to C-suite level finding out their needs/ issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.
Provide updates and presentations to Board on a quarterly basis.
Maintain working relationships with government and external regulatory bodies.

Customer Relationship Management (CRM) Data
Ensure that an internal function and/or a cross-functional customer account team maintains high-quality customer information; monitor and review information quality to ensure that it is fit for purpose.
Provide user input to the development or improvement of the customer relationship management system to ensure that it meets immediate and longer-term business needs.

Promoting Customer Focus
Manage, monitor and ensure that exceptional customer service is delivered across the non-direct distribution channels.

Organizational Capability Building
Identify the capabilities needed to meet the current and emerging business needs of a significant business area.
Evaluate current capabilities, identify gaps, and prioritize development activities.
Motivate others to develop their capabilities and fulfill their personal potential.
Build capabilities elsewhere in the organization through mentoring and other informal methods.

Accountable for planning, monitoring and controlling the Risk and Governance of Distribution.

Performance Management
Enable team through required business processes, systems, knowledge, etc.
Alignment of scorecards to overall business drivers and customer experience focus.
Strategic and operational efficiencies and re-engineering.
Effective implementation and management of performance results to foster a high performance culture.

Personal Capability Building
Act as subject matter expert in the area of non-direct operations for the team and beyond in the function.
Maintain external accreditations and in-depth understanding of current and emerging technologies, external regulation, and industry best practices through continuing professional development, attending conferences, and reading specialist media.
General Education
Relevant Marketing or Commercial Degree / Diploma or Business Administration qualification;
RE1 and 2 and KI RE1 (Preferred);
CFP or a post graduate qualification (Advantageous)

General Experience
Wide and deep experience providing expert competence (Over 10 years to 15 years ) with a specific focus on non-direct sales and distribution.

Managerial Experience
5 or more years senior management experience in Financial Services / General Management experience in either the long-term or short-term insurance industry (Essential)
Job Closing Date 19/01/2022
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Last Updated: 30-6-2021 []
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