South Africa

Relationship Manager

Company Barron
Reference # RM_WHK_01
Published 14/01/2022
Location Zambezi Region, Zambezi Region, Namibia
We have an exciting opportunity for a Relationship Manager position reporting to the Area Sales Manager (Rest of Africa). The position is based at our Namibia Region.
Job Functions Retail,Sales
Industries Retail,Sales,Textiles / Clothing Industry
The purpose of the Relationship Manager is to increase the company’s market share through proactively building relationships with current and new customers, communicating campaigns and providing customised solutions through upselling and cross-selling across the different categories.

Job Objectives:

Proactive relationship building

Responsible for understanding customer’s business and identifying and preparing solutions that are catered for them
Provide training on products and website platforms according to customer needs
Entertain customers from time to time
Networking & Marketing Campaigns

Communicate new campaigns to customers and work together with the customer to identify marketing opportunities
Meet with customer to go through spend profile and work proactively with them to find opportunities that could move the customer into a new loyalty program level
Conduct check-ins with customers that are spending less than they normally do to establish the reason and to assist where possible

Customer Analysis (Reporting) & Complaints

Weekly reporting on Churn, YTD spend, monthly spend and activity report
Resolve complaints or escalate

NQF 4 Matric or Equivalent (Essential)
NQF 6 in Marketing (Desirabled)

3-5 years’ Business to business selling experience
2-3 years Commissionable sales experience

Skills, Abilities and Job-Related Knowledge:

Product Knowledge
Transaction Management
Sales Knowledge
Customer Care
MS D365
Relationship Building


Preparing the Solution
Contacting Potential Customers
Establishing Relationships
Making the Deal
Ensuring Customer Satisfaction

a.Valid Code 8 driver’s license
b.Must be able and willing to travel
c.Must be able and willing to work away from home
d.Flexibility with regards to working hours and travel where and when required
e.South Africa citizen

Number of direct reports: 1

Job Closing Date 21/01/2022
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Last Updated: 30-6-2021 []
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