|Company||BDO South Africa|
|Location||Port Elizabeth, Eastern Cape, South Africa|
At BDO, we believe in investing in our people to help them grow, both professionally and personally. The foundation of our business is strong relationship, with colleagues, clients and other stakeholders and we work hard every day to make this a reality. Our commitment is to create unlimited growth by giving our people continuous opportunities and our client's unparalleled support.
BDO’s global organisation extends across 167 countries and territories, with 88,120 people working out of 1,617 offices – and we’re all working towards one goal: to provide our clients with exceptional service. Our firms across the organisation cooperate closely and comply with consistent operating principles and quality standards.
BDO South Africa has a vacancy for an IT Administrator in our Port Elizabeth office.
The purpose of the role is service delivery execution in accordance with the ICT ITIL Framework and BDO Strategy. Adhere and comply to the National ICT service strategy. Align with best practise disciplines, governance, ethics, risk standards, policies and compliance for the firm.
|Job Functions||Administration,Information Technology|
|Industries||Accounting & Auditing|
Main Duties and Responsibilities:
•Deliver services and support in line with the defined National ICT service catalogue.
•Solve complex end-user related Incidents.
•Ensure Service Delivery within SLA criteria, to resolve and escalate where required.
•Document technical knowledge articles
•Ensure all business requests are delivered in the most effective way (reduction in incidents/rework)
•Continuous improvement to meet the level of required efficiencies and agreed SLA (processes, systems, delivery)
•Perform Proactive end-user machine maintenance
•Effective administration of incidents, requests and problem related requirements
•Provide related service feedback to the management team and leadership – report- repeat incidents/problem areas/proactive trends
•A+, N+, Server+, ITIL V3
•NQF Level 6 IT related Qualification is non-negotiable
•NQF Level 7 or higher is beneficial
•MCSE: Cloud Platform and Infrastructure, MCSA: Windows Server is beneficial
•Excellent problem-solving skills
•Good organisational and time management skills
•Excellent communication and interpersonal skills
•SDi ServiceDesk Analyst
•Minimum 3years in a Corporate IT team providing end-user support
•Basic knowledge of Windows Server (2008 and 2012)
•Audio and Visual boardroom solutions support
•Office 365 support
•Basic Mimecast administration
•Skype for business 2015 Support
•Support of ERP and CRM tools
•Mitel PABX administration
•Active Directory administration
•Ability to troubleshoot network issues - LAN Routing and Switching troubleshooting (VLANs, IP Sub netting, DHCP, DNS)
•Working experience on System Centre Service Manager or similar IT Service Management tools.
•Attention to Detail
•Holistic and Logical Thinking
•Must be a team player
BDO Core Competencies:
•Relationships and Collaboration
•Exceptional Client Service
•Quality, Risk management and Operational performance
The appointment will be made in terms of the Firm's Employment Equity Policy.
Only short-listed candidates will be contacted.
CONSENT TO PROCESS YOUR INFORMATION:
By sending us your application, Curriculum Vitae, academic records, qualifications, or any other personal information as defined by POPIA:
1.You have disclosed up to date and accurate records; and
2.You agree to us keeping your records in our data base as per our Retention Policy.
By agreeing to the terms herein, you give BDO South Africa the authority to process your personal information. This consent will remain valid until such time as we have received instructions from you to request, subject to any applicable law and where appropriate, the correction, updating or deletion of your personal information held by us. You further acknowledge and declare that all personal information supplied to BDO is accurate, up to date, not misleading and complete in all respects.
|Job Closing Date||21/01/2022|