|Company||Telesure Investment Holdings|
|Location||Gauteng Area, Gauteng, South Africa|
Drive and grow sales from the traditional independent and corporate brokers through a team of dedicated personal relationship broker consultants, resulting in an increase in market share with this segment, ultimately driving profitable growth.
Leadership and Direction
Communicate the local action plan; explain how this relates to the function's strategy and action plan and the broader organization's mission and vision; motivate people to achieve local business goals. Responsible for effective employee engagement in order to build a high performance culture that contributes to the overall organisational goals. Implement tactical and operational plans through effective team management, ensuring sales growth by delivering agreed business plan targets.
Broker Relationships Management
Collect feedback from identified Broker or Broker Partners to ensure their needs are met, providing themes, initial summary analyses, and provide suggestions for changes based on Broker input. Ensure Broker client retention and growth through quality service levels to Brokers by effective proactive engagement of Brokers through the team of consultants on lead opportunities, communication of product changes and enhancements, relevant feedback on portfolio performance etc. Report and analyse, interpret and provide feedback on broker sales data in order to execute on the Broker Strategy.
Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems to improve personal performance. Manage and report on team performance; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives. Deliver operational sales results in line with KPIs through the management of a team of Personal Broker Consultants who engage their Brokers and the portfolios both telephonically day to day and occasionally quarterly in person. Responsible for all aspects of staff resourcing, succession planning, management and development to ensure the right people are in place to support growth, achieving production and performance targets at all times.
Broker Relationships Development
Develop and implement a relationship management plan for Broker Consultants to identify and build relationships with relevant decision makers and influencers within their portfolio of Broker Partners to enable effective two-way flow of information and resolution of issues.
Broker Needs Clarification
Set clear objectives for each Broker Consultant call; tailor standard materials to make presentations to decision makers and influencers within the portfolio of Broker Partner; and ask relevant questions to gather information, to evaluate the Broker's level of interest, and to identify and respond to areas requiring further information or explanation.
Broker Relationship Management (CRM) Data
Monitor team members' use of the relationship management process, identifying and resolving standard issues and escalating these to a senior manager as appropriate. Establish the data tracking capability to enable the Broker Consultants to relationship manage their Brokers in line with a ‘private banker model’ to achieve Broker support and business growth.
Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.
Grade 12/ SAQA Accredited Equivalent (Essential)
Regulatory Examination (Essential)
Short term insurance qualification such as Business Insurance (Essential);
FAIS 60 credits (Essential);
B.Com/Higher Diploma or equivalent business related qualification (Advantageous)
3-5 years experience in call centre sales/customer service environment (Essential);
Experience in Financial Services industry (Advantageous)
3 or more years call centre supervision/ General sales management/People Management experience (Essential)
*SAQA Accredited Equivalent* - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.
Financial Sector Conduct Authority (FSCA)** competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable) - As a registered Financial Service Provider, we are mandated to ensure that all our representatives are always and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.
Should you not hear from our team in 30 days, kindly consider your application unsuccessful.
Unlock your greatness & be unstoppable
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial service providers. Our portfolio includes short-term insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. We’re pioneers with a hunger for best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing past their limits.
What we offer
TIH offers an exceptional benefits programme, and competitive compensation packages. You have options for Life Cover, Disability Benefits, Provident Fund, Medical Aid, and more. Office benefits include free undercover parking, free Wi-Fi, ATMs, an onsite gym, subsidised meals, convenience store, coffee shop, free seasonal fruits – every day, and an Active Access walking programme
|Job Closing Date||16/05/2022|