At Blue Label Distribution, our brand philosophy is that we can create and distribute anything that is able to be digitised. Our Blu-approved brand is the face of our service offering and is underpinned by a world-class technology platform for both online and offline commerce. With a point-of-sale network of approximately 150 000 devices we provide a distribution footprint across all income groups ,85% of our income comes from merchants in the informal sector

The Customer Relationship Consultants’ aim is to build and maintain existing relationships as a retention strategy; developing and promoting the Company and its various offerings, and market any new developments to existing and potential clients.

Responsibilities

Customer Service

Act as first-line supervisor of a team providing customer service support, and play a key role in helping to achieve targets in areas such as productivity or turnaround times.
Deal with most complex and valuable issues.

Customer Relationship Development / Prospecting

Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships.
Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response.

Customer Needs Clarification

Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

Customer Relationship Management (CRM) Data

Monitor team members' use of the customer relationship management system, identifying and resolving standard issues and escalating these to a senior
manager as appropriate.


Work Scheduling and Allocation

Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.

Document Preparation
Organize and prepare complex documents using a variety of computer applications such as Microsoft Office.
Responsible for gathering and summarizing data for special reports.

Sales Opportunities Creation

Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Sell Customer Propositions

Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale.

Operational Compliance

Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.
Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.
Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

BEHAVIORAL COMPETENCIES

Communicates Effectively
Customer Focus
Ensures Accountability
Plans and Aligns
Interpersonal Savvy
Being Resilient
Manages Complexity
Collaborates
Tech Savvy
Situational Adaptability
Manages Conflict

SKILLS

Verbal Communication
Sales Planning and Coordination
Account/Client Management
Action Planning
Planning and Organizing
Planning and Organizing
Commercial Acumen
Customer System Operation
Customer Service Delivery
Customer and Market Analysis
Numerical Skills
Data Control
Computer Skills


EDUCATION

Matric


EXPERIENCE

Experienced practitioner able to work unsupervised (13 months to 3 years)