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South Africa

Retentions Consultant

Company Telesure Investment Holdings
Reference # 09/05/2022
Published 09/05/2022
Contract Type Permanent
Salary Market Related
Location Mount Edgecombe, KwaZulu-Natal, South Africa
Introduction
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of
South Africa’s leading financial long and short term insurance providers. Our
portfolio includes South Africa’s most loved and recognisable brands such as 1st
for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee
Benefits Administration via our Hippo Advisory Services, which includes health
insurance, provident fund and group life administration. Hippo is South Africa's
first comparison website and compares insurance, other personal finance
products, travel, health, money, travel, cars from a range of South African
brands. We’re pioneers with a hunger for the best, bringing customer-focused
innovation and service excellence to the financial services industry. We’re an
undivided team of diverse thinkers and doers who believe in leading through
technology and pushing beyond limits
Job Functions Call Centre,Client Services
Industries Insurance
Specification
Customer Service
Provide a quality service to customers while identifying opportunities to secure
new business or support retention. Responsibilities may include processing
cases, dealing with complex queries and investigating and resolving customer
problems.

Customer Needs Clarification
Set clear objectives for each call; use standard materials to make a presentation
to the customer; and ask relevant questions to evaluate the customer's level of
interest and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions
Identify the products or services that best meet the customer's stated needs,
use personal expertise to propose quantities and product configurations, explain
alternative solutions to the customer and influence the customer to retain their
business.

Customer Management
Help manage customers by carrying out standard activities.

Operational Compliance
Develop knowledge and understanding of the organization's policies and
procedures and of relevant regulatory codes and codes of conduct to ensure
own work adheres to those standards. Obtain authorization when required from
a supervisor or manager for any exceptions from mandatory procedure.

Performance Management
Prioritise own workflow and ensure work is completed to the required standards
of productivity, quality and timeliness; use performance management systems to
improve personal performance and KPI's.

Personal Capability Building
Keep abreast with current changes in internal policies and procedures. Develop
capabilities by participating in assessment and development planning activities
as well as formal and informal training and coaching; gain or maintain external
professional accreditation where relevant to improve performance and fulfill
personal potential. Maintain an understanding of relevant technology, external
regulation, and industry best practices through ongoing education, attending
conferences, and reading specialist media.
Requirements
General Education
Matric / Grade 12 or SAQA Accredited Equivalent (Essential)
Regulatory Exam 5 (Advantageous)

General Experience
1 year sales experience (Essential);
1 year retentions experience (Advantageous)

Telephone system
Avaya

ADDITIONAL INFORMATION
*SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and
its subsidiaries with certified evidence that their qualification(s) meet the
equivalent NQF level required for this role at time of application. As a registered
Financial Service Provider, we are mandated to ensure that all our
representatives are and remain fit and proper at all times. By applying for this
role, you consent to having your relevant qualification and or accreditation or
confirm that you are working towards meeting the competency requirements.
You further consent to the relevant information being verified
Job Closing Date 23/05/2022
   
   
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Last Updated: 16-3-2022 [22.03.01.01]
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