Administrator: Customer Care will be responsible to monitor and oversee stock in bond process of all vehicles SMD receive and to provide services to suppliers, branches, and internal departments to ensure that documents are received timeously.

Process
•Improve vehicle TAT on SIB (Stock in Bond) by working with Suppliers in order to lower TAT
•Ensure SIB (Stock in Bond) follow up’s are below 50 by sending a list to all Suppliers on a weekly basis, making them aware of the vehicles over 60 days.
•Working on Stock in Bond to ensure that the vehicles do not remain in our yards longer than 60 days
•Assisting suppliers in resolving all vehicles longer than 60 days in the yards
•Handling SIB queries received in the Client Liaison mailbox

Customer
•Establish and maintain healthy relations with internal and external customers
•Assist suppliers, branches, clients and other departments within the Company concerning SIB queries on a daily basis

Reporting
•Compile and report on SIB (Stock in Bond) Stats and send stats to suppliers as requested from Suppliers

Internal customers
•Inter-departments and Branches (Operations)

External stakeholders
•Suppliers, Clients/Customers

Academic Qualifications

•Matric Certificate

Knowledge

•SMD and Barloworld related policies and procedures

Work Experience

•Minimum of 2 years previous experience dealing with suppliers and customers

Advantageous:
•Experience in the Insurance or Automotive Industry

Skills

•Computer skills (Microsoft Office)
•Excellent written and oral communication skills
•Listening skills to fully grasp tasks in a stressful and chaotic environment
•Ability to manage multiple tasks and priorities
•Work under pressure
•Attention to detail