At Blue Label Distribution, our brand philosophy is that we can create and distribute anything that is able to be digitised. Our Blu approved brand is the face of our service offering and is underpinned by a world-class technology platform for both online and offline commerce. With a point-of-sale network of approximately 150 000 devices, we provide a distribution footprint across all income groups. 85% of our income comes from merchants in the informal sector

The incumbent is responsible for executing and supporting the administrative function for the regional teams. This includes, but is not limited to, effectively managing and updating various systems and databases, contributing to stock control, overseeing document sign off processes as well as general office administration.

Responsibilities

Answer the regional office landline phone
Assist walk in customers with device and or account issues
Attend to the courier that delivers/picks up daily
Assist/escalate and resolve admin queries
Assist sales and tech staff with customer queries while they are in the filed - i.e. extract invoices, process credits, contact CIC for voucher queries, credit notes etc.
Logging of technical call outs
Extracting customer invoices for phone in customers
Stock receipt and dispatch
Phoning of non-physical serviced sites when sales staff are on annual or sick leave and are not able to “catch up” the calls
Paper roll management – daily distribution to field staff and record keeping in order to submit the required monthly paper roll stock on hand count to H/O
First aid respondent, require an office based first aider as all other staff are field base
Daily Adhoc reports for GM i.e. contacting sales team for non-trading Spar sites and consolidate and send to KAM, receipt of pictures form field staff and collation of POS installation presentations, general feedback reports that GM requires
POS management – receipt and management, redistribution to East London office and Garden Route Hub in line with quantity requirements, repack and courier (posters, wobblers, till talkers etc.)
Make contact and provide feedback on overdue accounts
General office cleanliness i.e. oversee rubbish is removed weekly, liaise with Landlord on any
Maintenance issues, monthly grocery list to GM and alert of shortage of office consumables, i.e. coffee, milk etc.
Stationary stock levels maintained i.e. paper, printer toner, envelopes, pens, notepads etc. and order to maintain stock levels as well as printer monthly readings to vendor


BEHAVIORAL COMPETENCIES
Ensures Accountability
Plans and Aligns
Collaborates
Communicates Effectively

SKILLS
Verbal Communication
Computer Skills

EDUCATION

Matric

EXPERIENCE

5 years Secretarial and/or Administration Experience
ADDITIONAL INFORMATION Basic Microsoft Word/Excel/Outlook/PowerPoint