Core purpose of the role

To manage the debtor’s billings and collections team in order to achieve the required targets in a timely manner, to optimise cash-flow and contribute to profitability and sustainable growth for stakeholders while focusing on excellent service delivery.

Key deliverables and outputs

1.Strategic/Financial

•Maximise the Avis RAC and Leasing cash flow recovery within the agreed parameters.
•Sign off various General Ledger (GL) recons by 15th of each month
•Check and sign off Credit account recons monthly
•Create monthly bad debt provision reports

2.Operational

Debtors
•Distribute age analysis to Receivables Supervisors by the 3rd working day of every month
•Calculate arrears percentages for each Segment and Department
•Analyse arrears and determine plan of action for collection on a monthly basis
•Review cash allocations to ensure timeous and accurate allocation
•Conduct monthly meetings with segments to determine monthly progress on overdues
•Ensure that correct collection targets are set with Supervisors and staff
•Customers are contacted when escalation procedure has been exhausted by Receivables Supervisors
•Ensure that the legal process has been followed, sign off on suspension of accounts and communicate with relevant stakeholders
•Customer legal file is checked for accuracy and completeness
•Make decisions on customer queries and resulting actions (as required) that have been escalated from the Supervisor:
Receivables, to facilitate excellent customer service
•Raise and escalate customer disputes or queries to the Senior Manager: Receivables
•Monitor customer accounts in order identify and communicate issues and risks to the broader business

Administration and Reports
•Consolidate arrears vs payment reports into the board report by the 5th working day of every month
•Compile, consolidate and submit board reports by the 7th of every month
•Consolidate and distribute Sales report to relevant stakeholders by the 7th of every month
•Submit detailed and graphical arrears report per segment to Senior Manager: Receivables by the 10th of every month

Customer Visits
•Prepare meeting agenda and objectives
•Top overdue customers are visited monthly
•Compile meeting minutes and action plan
•Monitor success of meeting action plan

Quality Assurance
•Spot check reconciliations for accuracy, actioned queries, notepad and cash allocations
•Check accuracy and legitimacy of adjustments within correct limits of authority

CSI
•Provide contact details of customers to MRM Support
•Address CSI verbatim feedback with supervisors and provide information on actions taken to relevant stakeholders
•Manage and provide training to poor CSI performers

3.Stakeholders (internal & external customers, suppliers, shareholders, communities)

•Manage difficult customer interactions with key role-players to effectively achieve collection targets.
•Pro-actively engage with key internal stakeholders (Operations, Sales Customer Service and IT) to resolve any issues and drive
continuous improvement.
•Attend daily huddles and other team meetings as schedules
•Attend Sales meetings monthly within scope

4.Employees

•Provide clear direction and decisive leadership to direct reports, ensuring all are aligned to the goals and have a clear purpose.
•Set clearly defined performance standards / targets for direct reports, holding them accountable to achieve these and providing
support and guidance where needed.
•Create and maintain a constructive atmosphere within the team, engaging and motivating direct reports to always give their best,
while respecting any areas of diversity (whether areas of expertise, cultural, gender, age, background, etc.)
•Ensure direct reports adhere to set business policies and procedures, emphasising the importance of general discipline at work
and objectively correcting and handling any deviations as they arise.
•Resource and staff the team appropriately, considering the relevance of current and new jobs as well as the most suitable ways in
which to place or replace any vacancies.
•Set the example to the team and deliver on the employee value proposition by leading the team and the business in line with the
Avis Leadership Behaviours.
•Support and encourage direct reports to drive their own individual development plans in order to further grow as professionals in
their jobs.

Internal and External Stakeholders
The role requires close engagement and collaboration with key internal and external stakeholders such as:

Internal stakeholders
Sales teams, Operations teams, IT, HC, Tenders team, Finance team

External stakeholders
Customers, suppliers (collection agencies and attorneys), banks

Academic Qualifications

Essential:
•Relevant Finance Diploma/Degree
•Valid driver’s license

Advantageous:
•Relevant post-graduate Diploma/Degree

Note: Quarterly national travel to conduct customer visits will be required, including monthly local visits.

Work Experience

Essential:
•Minimum 7 - 10 years debtors management experience
•Minimum 1 – 3 years management experience
•Previous experience working with debt collection agencies and attorneys
•Exposure to dealings with Government departments or structures and Corporate companies

Advantageous:
•Previous experience on collecting from individuals

Note: In ensuring a safe working environment for all, Avis will prioritise vaccinated employees in the recruitment process.