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South Africa

Collections Team Lead

Company Educor (Pty) Ltd
Reference # CTLKZN001
Published 12/05/2022
Contract Type Permanent/Contract
Salary Market Related
Location Durban, KwaZulu-Natal, South Africa
Introduction

Educor is the largest private education supplier in Southern Africa., managing 10 educational brands across its more than 60 campuses and sites in South Africa and internationally. As a Group we possess a rich heritage with brands that have been in existence for many years. Since our inception in 2008, Educor has evolved into an education giant offering face-to-face, distance and online learning. Our face to face brands include Damelin, CityVarsity, ICESA and Central Technical College. Distance brands include INTEC College, Damelin Correspondence College (DCC) and our higher-education distance brand, Lyceum.
Job Functions Accounting,Call Centre
Industries Academic,Call Centre & Helpdesk,Education
Specification
Collections Team Lead
Durban
Market Related

Educational Requirements:
Grade 12
At least 1 year experience within a supervisory role
At Least 2 years’ experience in a call centre environment
Computer proficiency: MS Outlook MS Word, MS Excel and internet explorer

To provide supportive and motivational environment for collections clerks to achieve their targets
Supervision of collections Agents and ensuring direct reporting lines are trained and working efficiently
Ensure productivity targets are achieved
Staff supervision
Manage the daily operations of agents including productivity and rand value

Requirements
Educational Requirements:
Grade 12
At least 1 year experience within a supervisory role
At Least 2 years’ experience in a call centre environment
Computer proficiency: MS Outlook MS Word, MS Excel and internet explorer
Job Closing Date 07/07/2022
   
   
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Last Updated: 16-3-2022 [22.03.01.01]
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