Manage and coordinate 1Life's sales function including sales support and training, national sales, and key account sales to meet business requirements.
This position is governed by internal and external policies and frameworks

RESPONSIBILITIES

Leadership and Direction

-Explain the action plan to support the sales agents in their understanding of
what needs to be done and and how this relates to the broader business plan
and the organization's strategy, mission and vision; motivate people to achieve
business goals.

Performance Management

-Monitor the performance of the team; allocate work and review completion, take
appropriate corrective action to ensure timeliness and quality; contribute to
formal individual performance management and appraisal.

Organizational Capability Building

-Provide coaching to team members to develop their skills.

Customer Relationship Management (CRM) Data

-Ensure that the sales agents maintain up-to-date customer relationship
management data, identifying and resolving issues.

Operational Compliance

-Identify, within the team, instances of non-compliance with the organization's
policies and procedures and/or relevant regulatory codes and codes of conduct,
reporting these and escalating issues as appropriate.

Personal Capability Building

-Maintain an understanding of accreditation, external regulation, and industry
best practices through ongoing assessments, training and education.

Data Collection & Analysis

-Produce accurate reports for others by collecting data from a variety of standard
sources and inputting it into standard formats.

TECHNICAL COMPETENCIES

Verbal Communication

-Apply comprehensive knowledge and provide guidance and training to others on
how to use clear and effective verbal communications skills to express ideas,
request actions and formulate plans or policies.

Action Planning

-Provide technical guidance when required to develop appropriate plans or
perform necessary actions based on recommendations and requirements.

Planning and Organizing

-Plan, organize, prioritize and oversee activities to efficiently meet business
objectives. Provide technical guidance when required.

Computer skills

-Support business processes and understand and effectively use standard office
equipment and standard software packages, while providing technical guidance
as needed.
-Microsoft Office Suite

Sales Planning and Coordination

-Work with guidance to plan and coordinate effective sales campaigns and
related initiatives to achieve the best possible returns.

Policy and Regulation

-Work with guidance to interpret and apply knowledge of laws, regulations and
policies in area of expertise.

Policy and procedures

-Provide technical guidance when required to monitor, interpret and understand
policies and procedures, while making sure they match organizational strategies
and objectives.

EDUCATION

General Education:
Grade 12/ SAQA Accredited Equivalent (Essential)
FAIS recognized qualification or Wealth Management Qualification (Essential);
RE 5 (Essential)

EXPERIENCE

General Experience:
3 or more years experience in a sales call centre environment (Essential);

Managerial Experience:
2 or more years experience supervising and directing people (Essential)

ADDITIONAL INFORMATION

*SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and
its subsidiaries with certified evidence that their qualification(s) meet the
equivalent NQF level required for this role at time of application. As a registered
Financial Service Provider, we are mandated to ensure that all our
representatives are and remain fit and proper at all times. By applying for this
role, you consent to having your relevant qualification and or accreditation or
confirm that you are working towards meeting the competency requirements.
You further consent to the relevant information being verified.